Make Every Contact Count (MECC)

Hertfordshire County Council has developed an information e-learning package which uses a simple framework, to ask, advise and assist to encourage brief conversations with older adults about some key issues.

This information e-learning package can be accessed at Herts Direct

This information package is aimed at staff or volunteers across Hertfordshire who have contact with older adults in their own homes. However those working with older adults in other settings may also find the information useful. If as many volunteers and staff as possible use opportunities to make every contact count with older adults, together we can make a difference to people’s lives.

The seven areas covered in the information package are:

  • Preventing falls
  • Making sure homes are safe
  • Making sure homes are warm
  • Preventing feeling alone
  • Ensuring good nutrition
  • Preventing dehydration
  • Encouraging physical activity