NHS111


NHS111 – A Guide for Pharmacists

Herts Urgent Care has developed a Guide for Pharmacists in consultation with the LPC to make pharmacists aware of the clinical support available to you as part of the Integrated Urgent Care (IUC) service for Hertfordshire.

Pharmacies are recommended to print and display a copy in your dispensary for your teams to be aware of the services available in the Clinical Advisory Service (CAS) and the helpline available for healthcare professionals to use. Please note the helpline is not available for the general public so please do NOT publicise this to patients in the pharmacy.

The LPC has emailed  a copy to your email separately. If you would like a copy please contact the LPC office on info@hertslpc.org.uk.

NHS 111 – Verifying the Directory of Services (DOS) Information

The DOS is a vital database of information which is called on thousands of times a week, day and night when a caller calls in to the 111 service.  The DOS enables patients to be directed to the appropriate medical service for their needs. It is vitally important that the Directory of Services is kept up to date, to ensure that patients are not misdirected to services which have changed, moved, or altered their contact details.  Incorrect information could have harmful consequences for patients and cause inconvenience to them and their families or carers. All pharmacies should respond to requests from NHS 111 for pharmacy information and the services you provide in a timely way.

The details of almost 1,000 providers are included in the Directory of Services, and the directory can only be kept up to date with your assistance.

NHS 111 Service Feedback

NHS 111 welcome feedback from GPs, pharmacists and other healthcare staff to help NHS 111 to learn and continually improve the NHS 111 and Out of Hours GP services in Hertfordshire.  Please complete and return the feedback form in confidence to huc.feedback@nhs.net.

Faxed Prescriptions by Herts Urgent Care

On occasions, when working from a clinical contact centre, in order to ensure patients receive the most appropriate and timely intervention, it is sometimes necessary for HUC to issue a prescription for a patient to collect directly by faxing the prescription to a “safe haven” fax pharmacy.

All community pharmacies should have received a letter from Hertfordshire Urgent Care (HUC) outlining of their intention that all prescriptions that need to be faxed are only sent to pharmacies that have confirmed to HUC that their fax machine is a “Safe Haven” fax. HUC has defined the “Safe Haven” fax as a fax machine which is in a secure, non-public area where it cannot be accessed by non-authorised persons.

Every pharmacy must return and sign this letter in order to be designated as a “Safe Haven” and continue to receive faxed prescriptions where necessary from Herts Urgent Care.  

NHS 111 Service information

NHS 111 is a dedicated telephone number for the public to call when they need medical help but it is not a 999 emergency.  It is a fast and easy way to get the right help – wherever you are and whatever the time.

When you call 111 you will get through to a team of highly-trained advisers, who are supported by experienced nurses. They will assess your needs, give advice and direct you to the local service that can help you best. That could be a late night opening pharmacist, emergency dentist, community nurse, an out of hours GP, Minor Injuries Unit, an Urgent Care Centre or A&E.

You should use the NHS 111 service if:

  • You need medical help but it’s not a 999 emergency
  • You don’t know who to call for medical help or you don’t have a GP to call
  • You require health information or reassurance about what to do next.

For less urgent health needs, you should still contact your GP or local pharmacist in the usual way. If a health professional has given you a specific telephone number to call when you are concerned about your condition, please continue to use that number.

For more information about NHS 111 visit www.nhs.uk/111

For immediate, life-threatening emergencies, continue to dial 999.