Community Navigators

Hertfordshire County Council and Herts Valleys CCG have set up and launched a community navigator scheme for Herts Valleys CCG residents only. The Community Navigator scheme has been set up in order to aid medical and social care professionals in order to support individuals that need that little bit of extra help and put them in contact with community organisations that can provide them with that help to address their social needs.

If you feel that someone you come into contact with would benefit from having some support in their community ie they are isolated, lonely or need support to remain independent, please refer them to Herts Help in the first instance.

Herts Help can be contacted in the following ways (Monday – Friday 8am – 6pm):

Telephone 0300 123 4044
Text hertshelp to 81025
Skype Hertshelp
Minicom 0300 456 2364
Fax 0300 456 2365
By Post HertsHelp, Hertlands House, Primett Road, Stevenage, Herts, SG1 3EE

If you feel that the person is not capable of handling the information and advice that may be given, community pharmacists situated in Herts Valley CCG are able to refer the person to the Community Navigator scheme by completing the referral form to the Herts Valleys CCG community navigator email address. Please note that patients are currently unable to refer themselves to community navigators and should be referred to Herts Help in the first instance.

The referral form and email address have been supplied by email and hard copy to all community pharmacists in Herts Valley CCG in early December 2014 by the LPC. If you did not receive or are unable to locate a copy of this information please email who will be able to supply you with a copy.