Pharmacy End of Year Returns 2018/19

Pharmacy End of Year Returns 2018/19

January 30, 2019

The end of the financial year (31 March) is approaching and community pharmacy contractors are reminded of the following key deadlines relating to the clinical governance aspects of their terms of service.

The clinical governance requirements of the Community Pharmacy Contractual Framework (CPCF) cover a range of quality related issues and are set out in Schedule 4 of the NHS (Pharmaceutical and Local Pharmaceutical Services) Regulations 2013.  Adherence with the clinical governance requirements is thus a part of the terms of service.

We urge contractors to ensure that they have completed, or are working towards completing, the clinical governance requirements highlighted below to meet the end of year deadline.

Please note that the Health Promotion Programme for community pharmacy in 2018 changed locally to be consistent with other Area Teams. Therefore there were four health promotion campaigns that ran during the rest of 2018.

The promotion of healthy lifestyles is an important and mandatory part of the Community Pharmacy Terms of Service for ALL pharmacies, including distance selling pharmacies. Please note that a completed copy of the summary form should be submitted as one sheet for 2018 by 31 January 2019, to NHS England Midlands & East (Central Midlands) by email to: Full information on the 2018 campaigns and all the resources is available on the LPC website.

Summary of actions to be completed by 31 March 2019

Topic Requirements By when?
Data Security and Protection (formerly IG) Toolkit

To complete and submit an annual Data Security and Protection Toolkit.*

*Note that PSNC has published new guidance to support submission of the new Toolkit.

31 March 2019
Community Pharmacy Patient Questionnaire (CPPQ)

To conduct an annual CPPQ and publish the results.

The NHS England Primary Care Pharmacy Team at Central Midlands  request that a copy of the summary sheet be forwarded to them by 31 May 2019 to

NHS England is aware that the submission of the CPPQ summary is not a mandatory requirement of the Community Pharmacy Contract, however NHS England is able to make reasonable requests for submission of evidence to support compliance and are making the request that all pharmacies in Hertfordshire must return a copy of their CPPQ report summary sheet/poster as evidence.

NB Pharmacies supported by the LPC must return their completed CPPQ forms to the office by 31 January 2019.

31 March 2019
Clinical audit

To conduct two audits each year: one on a topic of your choice* and one nationally determined by NHS England.

*Please note, the non-steroidal anti-inflammatory drug (NSAID) audit for the Quality Payments Scheme cannot be used as the pharmacy own audit.

Pharmacy own audit deadline: 31 March 2019

National audit deadline: Midnight on 30 December 2018

A fourth clinical governance requirement, whilst not due by 31 March, should be completed shortly afterwards and as such it is best to begin work towards achieving this alongside the requirements listed above.

Complaints report

To prepare an annual report each year and send a copy to the local NHS England team. Each pharmacy must prepare an annual complaints report for each financial year and the contractor must send a copy to the NHS England Primary Care Pharmacy Team (by email to as soon as reasonably practicable after the end of the financial year to which the report relates (preferably by 30 April 2019).

Please note that you are required to submit NIL returns.

As soon as practicable after 31 March 2019

To help support contractors in meeting the above requirements, PSNC’s Regulations and Support Team has also produced a quick reference guide identifying the actions to be completed by 31 March 2019, as well as details of ongoing clinical governance requirements available on the PSNC website.

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