Herts Domestic Abuse Helpline

Herts Domestic Abuse Helpline

April 4, 2019

Herts Domestic Abuse Helpline is a registered charity which provides a confidential and anonymous FREEPHONE service for anyone affected by domestic abuse.  Their 40 trained volunteers listen non-judgmentally to what the caller tells them before signposting them to organisations that can help them.  Thus each caller receives a personalised service.  The decision as to what to do next remains with the caller.  They take around 2,000 calls a year of which around a third come from professionals who may have clients with them.


As many victims may visit a pharmacy over the course of a year they we would like to provide resources to pharmacists both for their own information and also to give out to customers.  They are essentially a ‘one stop shop’ number if a pharmacist needs advice.

An example of what can be provided can be viewed here:   https://bit.ly/2No7MSM


They can provide pharmacies with a poster and purple cards (business card size) which pharmacies could keep a small supply of.  These resources are all free. Resources can be ordered by contacting: admin@hertsdomesticabusehelpline.org


They are also hoping to recruit some pharmacists to join their network of Domestic Abuse Champions.  Free training is provided and takes half a day.  More information about the Champions Network can be read here:  https://bit.ly/2S5vNOV



Three Rivers – free domestic abuse training

J9 is free domestic abuse training with the primary aim to raise awareness of domestic abuse amongst local public facing businesses and services across all sectors to produce “Community Champions”.  The training will provide attendees with an understanding of the various types of abuse, to recognise the signs and what support is available locally. Attendees with then become “community Champions”. Champions will then be a point of contact within their business to be able to provide victims with a safe space to explain what services they could access, and to allow victims to contact services/make a self-referral from their establishment.


Three Rivers is unique within Hertfordshire around the type of domestic abuse support they are able to offer as a partnership. They provide support for standard, medium and high risk victims – these services work closely together so “community champions” won’t be expected to risk assess. In addition, they will shortly be launching a service for standard-medium risk perpetrators of domestic abuse, to allow them to support to change their behaviour and beliefs that lead to this behaviour.

This initiative would allow those affected by domestic abuse to access help and support as early as possible.

Here are further details of the training offered to pharmacies in Three Rivers and places can be booked here.

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