NHS.net email accounts

PSNC has published some helpful information on NHSmail that can be accessed here: http://psnc.org.uk/our-news/ask-psnc-nhsmail-faqs/.

Please note that there is also a user guide on the nhs.net portal for new users: https://s3-eu-west-1.amazonaws.com/comms-mat/Comms-Archive/portalnewuserguide.pdf and there is a wealth of training and information materials available to you: http://support.nhs.net/.

Your LPC is very aware of the impracticality of some of the implementation surrounding these email addresses and will be feeding this back to national stakeholders.


Requesting an NHSMail Account for your Pharmacy

Community pharmacy contractors that wish to take part in the Quality Payments Scheme must:

  1. have an NHSmail account for their pharmacy by the review points (28 April 2017 and 24 November 2017) at which they wish to make a Quality Payments Scheme claim; or
  2. for the purposes of the 28th April 2017 review point, have evidence that they have applied for an NHSmail account by 1st February 2017.

NHS England and NHS Digital have announced that contractors that wish to apply for an NHSmail account for their pharmacy, to meet the requirement in point 2 above, can do so by emailing the following information to nhspharmacy.registration@nhs.net (by 1 February 2017):

  • Trading name of pharmacy;
  • Owner’s name;
  • Address, including postcode (for the premises the NHSmail address will apply to);
  • Pharmacy ODS code (F code);
  • Pharmacy telephone number; and
  • Current pharmacy email address.

Contractors with multiple pharmacies may submit this information via one email, providing details for each pharmacy premises. For this reason, pharmacy teams working within multiple pharmacy groups may want to check with their head office before requesting an NHSmail address for their pharmacy.

Already have an NHSmail account for your pharmacy?
Some pharmacies already have an NHSmail account for their pharmacy. This may be a shared mailbox, which users log into using a personal NHSmail account, or it may be an NHSmail account which has been created for the pharmacy using a personal NHSmail account. NHS England and NHS Digital want all pharmacies to have shared mailboxes which can only be accessed by authorised users who log in using their personal NHSmail account.

If you are unsure whether you have a shared mailbox LPC advice is to follow the above process (ie emailing the above pharmacy information to nhspharmacy.registration@nhs.net) before the 1 February 2017 to ensure that you meet the gateway criteria.

If you already have a shared mailbox – NHS Digital will put in place a process in 2017 to ensure all such shared mailboxes are modified so that they conform to the approach now being taken to creating new pharmacy shared mailboxes. Further details on this process will be released in due course – no action needs to be taken by contractors with an existing shared mailbox at this time.

If you already have a pharmacy NHSmail account, but it is not a shared mailbox – follow the above process to request a shared mailbox. NHS Digital will publish guidance on what should be done with your existing NHSmail account in due course.